SmartPark

SmartPark revolutionizes parking for Northeastern University students and staff. With SmartPark, users can reserve the parking spot in advance, ensuring a smooth arrival every time. Whether it's for classes or events, the app guarantees a convenient parking experience.

Parking at Northeastern University poses challenges not only for students but also for faculty, staff, and visitors. The current system results in long queues, limited availability, and uncertainty about finding a parking spot, causing frustration and wasted time for everyone involved, leading to inconvenience. SmartPark aims to address these issues by providing a solution that allows all university members and visitors to reserve parking spots in advance, ensuring a seamless and stress-free parking experience for everyone.

SmartPark envisions a future where parking at Northeastern University is convenient for all, offering a stress-free experience for students, faculty, staff, and visitors alike. SmartPark aims to revolutionize the parking experience by eliminating long queues and uncertainty, making parking hassle-free and efficient for the entire university community. With real-time availability updates, integrated payment options, and personalized user profiles, SmartPark ensures a smooth parking experience, enhancing convenience and productivity for everyone at Northeastern University.

Role at Northeastern University?

Student
1. How often do you need to park on campus?
Ans. Several times a week
2. What are the issues you face for parking on campus?
Ans. Long queues, difficulty finding available spots, inadequate information on parking availability
3. How much time you typically spend to search a spot?
Ans. 10-15 minutes on an average
4. Have you missed a class or meeting because of this?
Ans. Yes
5. Would you use an app to reserve a spot in advance?
Ans. Yes
6. What features would you like to have in an app?
Ans. Real time parking availability, advance reservations, integrated payment options, notifications and reminders
7. Maximum amount you would willing to pay for parking?
Ans. Free to $5
8. Any Suggestions or feedback
Ans. It would be great to have designated parking areas for students closer to the academic building.

Role at Northeastern University?

Faculty
1. How often do you need to park on campus?
Ans. Daily
2. What are the issues you face for parking on campus?
Ans. Difficulty finding available spots, high parking fees, distance of parking spots from destination is usually too much
3. How much time you typically spend to search a spot?
Ans. 7-12 minutes
4. Have you missed a class or meeting because of this?
Ans. No
5. Would you use an app to reserve a spot in advance?
Ans. Yes
6. What features would you like to have in an app?
Ans. Real time availability, advance reservations, integrated payment options, navigation to reserved and available spots
7. Maximum amount you would willing to pay for parking?
Ans. $5 to $10
8. Any Suggestions or feedback
Ans. more faculty specific parking spots closer to the buildings where classes are held would be great.

How might SmartPark help

SmartPark revolutionizes the parking experience at Northeastern University by allowing users to reserve spots in advance, avoiding long queues and ensuring quick access. The app provides real-time availability updates, integrated payment options, and navigation features to simplify finding and paying for parking. Notifications keep users informed about their reservations and any changes. With tiered pricing and detailed information on spot locations, SmartPark ensures a convenient, efficient, and stress-free parking experience for everyone.

Role at Northeastern University?

Admin Staff
1. How often do you need to park on campus?
Ans. Daily
2. What are the issues you face for parking on campus?
Ans. Long queues, difficulty finding available spots, high parking fees, Parking distance from university
3. How much time you typically spend to search a spot?
Ans. 10-20 minutes
4. Have you missed a class or meeting because of this?
Ans. Yes
5. Would you use an app to reserve a spot in advance?
Ans. Yes
6. What features would you like to have in an app?
Ans. Real time parking availability, advance reservations, notifications and reminders
7. Maximum amount you would willing to pay for parking?
Ans. $1 to $10
8. Any Suggestions or feedback
Ans. Implementing a tiered pricing system, based on proximity to campus, might help to manage demand better.

Role at Northeastern University?

Visitor
1. How often do you need to park on campus?
Ans. Occassionally
2. What are the issues you face for parking on campus?
Ans. Difficulty finding available parking, inadequate information on parking spots and availability
3. How much time you typically spend to search a spot?
Ans. More than 20 minutes
4. Have you missed a class or meeting because of this?
Ans. No
5. Would you use an app to reserve a spot in advance?
Ans. Maybe
6. What features would you like to have in an app?
Ans. Real time availability, advance reservations, navigation to reserved and available spots
7. Maximum amount you would willing to pay for parking?
Ans. $1 to $5
8. Any Suggestions or feedback
Ans. Better signage, directing visitors to available spots would be really helpful.

Empathy Map

User Flow

The user flow design of SmartPark starts with users selecting their preferred parking location, date, and time. Then, they browse available spots, choose one, confirm the reservation, make payment, and receive confirmation. On the reserved date, users park in their chosen spot and end the reservation when they leave. This design ensures a seamless and intuitive experience for users navigating through the app.

User Flow

Wireframe

Wireframe

Introduce Value-Added Features

Introduce Value-Added Features

Introduce a loyalty program offering rewards and discounts for frequent users, and establish partnerships with local businesses to provide exclusive deals and promotions. Additionally, implementing premium spot access and personalized parking suggestions would offer added convenience and exclusivity. These increase engagement, satisfaction and strengthen community ties.

Adaptive Accessibility Mode

Dynamic Pricing Based on Demand

Introduce a pricing model that adjusts rates based on real-time demand and availability. Optimizes space utilization and provides cost-effective options during off-peak times. Use algorithms to adjust prices dynamically, offering lower rates when demand is low, higher rates during peak times, amd early bird parking reservation options to reserve the spot in reasonable price.

Integrate Carpooling Options

Integrate Carpooling Options

Include carpooling features to connect users with others travelling to the same area. Reduces the number of cars on campus, saving space and promoting sustainability. Add a feature to the app where users can find and join carpools, with options for reserving shared parking spots.

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